Privacy Policy

Effective Date:

February 2025

Welcome to:

Carol Surbey Coaching and Consulting

(“Company”)

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website

www.carolsurbey.com

and any associated services, programs, or digital platforms.

By using our website and services, you consent to the terms outlined in this Privacy Policy. If you do not agree with these terms, please discontinue use of our services.

1. Information We Collect

We collect different types of information, including:

a. Personal Information You Provide

When you book a call, sign up for coaching programs, register for webinars, or interact with us, you may provide:

Name

Email address

Phone number

Business details (company name, role, industry)

Payment information (for purchases, processed securely through third-party platforms)

b. Automatically Collected Information

When you visit our website, we may collect:

IP address

Browser type and device information

Pages visited and time spent on the site

Cookies and tracking technologies (for analytics and marketing purposes)

c. Information from Third Parties

We may receive data from:

Social media platforms (if you engage with our content)Mark

2. How We Use Your Information

We use collected data to:

Provide, improve, and personalize our coaching services and programs

Process transactions securely

Send relevant emails, newsletters, or promotional content (you can opt out anytime)

Respond to inquiries, feedback, or customer support requests

Analyze website traffic and user behavior for business growth

Ensure compliance with legal obligations

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information.

However, we may share data with:

Service Providers and Partners – Third-party tools for processing payments, scheduling calls, or email automation.

Legal and Compliance Requirements – If required by law or in response to legal processes.

Business Transfers – In the event of a business sale, merger, or restructuring.

All third-party providers we work with adhere to strict privacy and security standards.

4. Cookies and Tracking Technologies

Our website may use cookies, tracking pixels, and similar technologies to enhance user experience and analytics. You can adjust your browser settings to disable cookies, but this may impact functionality.

Types of Cookies We Use

Essential Cookies – Required for website functionality

Analytics Cookies – Help us track site usage (Google Analytics, Facebook Pixel)

Marketing Cookies – Used for targeted advertising and promotions

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Access and Update – Request a copy of the information we hold about you

Deletion and Correction – Request data deletion or corrections

Marketing Preferences – Opt out of emails or targeted ads

Data Portability – Obtain a copy of your data in a structured format

For requests related to your data, email us at [email protected]

.

6. Data Security and Retention

We implement security measures to protect your information from unauthorized access, disclosure, or loss. However, no online system is completely secure.

We retain your personal data as long as necessary for business operations, compliance, or legal obligations.

7. Third-Party Links and Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors. If you believe a minor has provided information, please contact us for removal.

9. Changes to This Privacy Policy

We may update this policy occasionally. Any significant changes will be communicated on our website. Continued use of our services after updates indicates acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

Email: [email protected]

Address:

3900 Brentwood Drive, Price George, BC V2K 3C1 Canada