1
If you were unavailable for two weeks, your business would continue operating without major disruption.
2
You have a second-in-command or operations lead who can handle day-to-day decisions without you.
3
Your team knows how to prioritise and respond to urgent client issues without calling you first.
4
You can take a full day away from the business without checking in.
5
Your revenue does not depend on your personal availability on any given day.
6
Your core service delivery process is documented in writing and followed consistently.
7
You have a written onboarding process for new clients.
8
You have a written onboarding process for new team members.
9
Your team uses checklists or SOPs to complete recurring tasks — not just memory.
10
If a key team member left tomorrow, you could replace them without losing critical knowledge.
11
Your team regularly solves problems and makes decisions without escalating to you.
12
You have defined roles with clear responsibilities — not just job titles.
13
Performance expectations are documented and your team knows how they are being evaluated.
14
You have a regular team meeting structure that runs effectively with or without you present.
15
You have hired at least one person in the last 12 months with confidence in the role definition and hiring process.
16
You can accurately forecast next month's revenue within 15%.
17
You have an active pipeline of leads that does not rely entirely on referrals or your personal network.
18
Your pricing is standardised — you are not custom-quoting every job from scratch.
19
You have a documented process for following up with past clients and inactive leads.
20
Your business could take on 30% more revenue without you personally working 30% more hours.
Please answer all 20 questions before continuing.