grow my business

The 3 A.M. Realization That Helped Me Grow My Business Without Burning Out

June 02, 20254 min read

It hit me around 3 A.M., staring at a blinking cursor, exhausted yet wired, asking myself, “Is this what growing a business is supposed to feel like?” I had poured everything into the grind—long hours, skipped meals, and endless checklists—but the return? Burnout, not balance. That night, I knew something had to change.

Letting Go of Hustle Culture

In Marrakech, the city pulses between chaos and calm. But I had let the hustle consume me. I believed more hours meant more success, but the result was the opposite: less creativity, less motivation, and barely any sleep. Eventually, I realized that sustainable success couldn't be built on exhaustion. Productivity isn't about how long you work—it's about how you work.

Redefining Success

I stopped chasing arbitrary goals and started defining success on my own terms—happy clients, a motivated team, and personal well-being. Growth, I learned, isn’t just profit—it’s peace, purpose, and progress.

Working Smarter

I began prioritizing what actually moved the needle. With digital tools and better time management, I started accomplishing more without draining myself. Automation saved me hours, while delegation restored my energy.

How I Actually Grew My Business

Here's what really made the difference:

1. Know Your Ideal Client

By understanding who my best customers were and why they kept coming back, I could tailor everything—my marketing, services, even my tone—to fit their preferences. Real-world data, not assumptions, guided my strategy.

2. Study the Competition

I scoped out local and online competitors to spot gaps I could fill. When others skimped on post-sale support, I doubled down on it—and it paid off.

3. Stand Out With Real Value

I don’t sell empty promises. I offer meaningful, human touches—like checking in after a sale or sharing the stories behind my products. These aren't gimmicks; they’re genuine connections.

4. Nail the Local Online Game

By updating my Google Business profile and using local SEO terms, I made it easy for customers to find me. Community forums and local social media groups helped too.

5. Advertise with Precision

I don’t blast ads everywhere. Instead, I target locals and people interested in Moroccan culture. I track performance, cut what doesn’t work, and invest in what does.

6. Evolve With Customer Needs

When I noticed more tourists wanted delivery, I launched a pilot, gathered feedback, and fine-tuned the offering. Flexibility became my competitive edge.

7. Partner with Other Businesses

Collaborating with local shops and creators brought in new customers and fresh ideas. Together, we’re stronger—and customers see that unity.

8. Treat Every Customer Like a Friend

From the first hello to post-sale follow-ups, I made sure each interaction felt personal. It’s why clients return and refer others.

9. Track What Matters

I measure repeat sales, client feedback, and online behavior. These numbers tell me what’s working and what’s not—no guesswork involved.

10. Outsource the Stress

I stopped trying to do everything myself. Instead, I hired experts in web design and accounting. This freed me to focus on what I love.

11. Expand Intentionally

Before opening a new branch or launching a new service, I run the numbers. If it’s sustainable, I go for it. If not, I wait. No rushed decisions.

Amplifying My Reach Online

With tools like email marketing and SEO, I reached customers far beyond Marrakech. Learning that the top three search results get over 50% of traffic was a wake-up call—I had to get strategic. Clean website layouts, helpful videos, and authentic customer reviews helped build trust and drive traffic.

Building Real Relationships

Whether it’s a quick text, a note of appreciation, or remembering a regular’s favorite item, I focus on personal touches. It’s what builds loyalty and makes my business memorable.

Simple loyalty programs—like early access or small discounts—go a long way. People value feeling seen and appreciated.

Creating Memorable Experiences

I care about the scent in the shop, the vibe of the music, and the story behind each product. Hosting small events like Moroccan tea tastings added more than just business value—it created community.

Listening and Adapting

Every bit of feedback matters. I respond quickly, fix what needs fixing, and constantly tweak my services to better serve my customers. This keeps people coming back.

Getting Help From the Right People

Hiring a business consultant was a game-changer. They spotted inefficiencies, shared strategic insights, and helped me cut costs while increasing impact. Their perspective challenged mine and made the business better.

Joining a program like the Scalable CEO Academy gave me tools, mentors, and a community of fellow entrepreneurs who truly get it. I learned to build a strong team, plan sustainably, and focus on the long game—not just daily wins.

Final Thoughts

If you’re in that 3 A.M. moment—tired, stretched thin, and wondering if it’s all worth it—pause. Breathe. Then rethink what growth really means to you. With the right mindset, tools, and support, you can build a thriving business without burning out.

Carol Surbey is the founder of Carol Surbey Coaching and Consulting, where she transforms
overwhelmed business owners into confident leaders, driving growth and profitability without
compromising stability. With a passion for simplifying success, Carol focuses on small
businesses, helping them navigate the complexities of the business world with ease. Her unique
approach combines strategic insight with practical solutions, ensuring her clients achieve
sustainable results. A seasoned professional, Carol's dedication to her clients; success is
evident in her track record of turning potential into performance. Her mantra, "making success
simple" is not just a slogan but a commitment to making business growth achievable and
manageable. Carol's expertise and personalized coaching style set her apart, making her a
trusted partner for business owners seeking clarity and direction in their entrepreneurial journey.

Carol Surbey

Carol Surbey is the founder of Carol Surbey Coaching and Consulting, where she transforms overwhelmed business owners into confident leaders, driving growth and profitability without compromising stability. With a passion for simplifying success, Carol focuses on small businesses, helping them navigate the complexities of the business world with ease. Her unique approach combines strategic insight with practical solutions, ensuring her clients achieve sustainable results. A seasoned professional, Carol's dedication to her clients; success is evident in her track record of turning potential into performance. Her mantra, "making success simple" is not just a slogan but a commitment to making business growth achievable and manageable. Carol's expertise and personalized coaching style set her apart, making her a trusted partner for business owners seeking clarity and direction in their entrepreneurial journey.

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